During the defrost cycle, the outdoor unit motor and fan will stop and the compressor will continue to run. You will see steam coming from the top of the outdoor unit and your system will switch to auxiliary heat and you will see the auxiliary display on your T-Stat. The defrost cycle shouldn't take more than about 15 minutes, but, if it takes longer, give us a call.
Your auxiliary heat (heat strips) and heat pump work hand in hand in the winter months. Due to low outdoor temperatures, the heat pump isn't enough to maintain the desired temperature in your home. Your auxiliary heat should come on for short periods of time to bring the temperature up to your desired temperature. If you notice your auxiliary heat display or light staying on for long periods of time, contact us right away because this could indicate something is wrong with your heat pump system. Contact our team today at 828-466-2112
and let us know how we can assist you with your heating systems!